Mystery shopping, i.e. the use of simulated patient is a method to study the quality of services. The method has been used in numerous countries in community pharmacy. It is a method to evaulete the effect of training, the quality of advice provided by pharmacists and to study the quality of medicines by analyzing the content of medicines sold.
For three days two of the researchers in PharmaSafe, Ingunn Björnsdottir and Anne Gerd Granås, had the pleasure to work with Professor Pauline Norris from University of Otago in New Zealand on a systematic review of all published studies using the mystery shopping methodology in pharmacies worldwide for the last 10 years.
This time our international collaboration involved a domiciliary workshop – including Buddy the Labrador, an always happy and enthusiastic member of the team!