Amela Karahasanovic

• Prillard, Ophelia; Karahasanovic, Amela & Culén, Alma Leora (2023). Sustainability driven MaaS for rural areas, 2023 8th International Conference on Smart and Sustainable Technologies - SpliTech. IEEE (Institute of Electrical and Electronics Engineers). ISSN 978-953-290-128-3. doi: 10.23919/SpliTech58164.2023.10193679.
• Culén, Alma Leora & Karahasanovic, Amela (2022). Towards responsible interaction design education . In Lockton, Dan; Lenzi, Sara; Hekkert, Paul; Oak, Arlene; Sádaba, Juan & Lloyd, Peter (Ed.), DRS2022: Bilbao. Design Research Society. ISSN 9781912294572. doi: 10.21606/drs.2022.465.
• Karahasanovic, Amela & Culén, Alma Leora (2022). Project-based learning in human–computer interaction: a service‐dominant logic approach. Interactive Technology and Smart Education. ISSN 1741-5659. doi: 10.1108/ITSE-10-2021-0178. Full text in Research Archive
• Karahasanovic, Amela; Nilsson, Erik Gøsta; Grani, Giorgio; Pettersen, Kjell Fredrik; Karabeg, Leo & Schittekat, Patrick (2021). User Involvement in the Design of ML-Infused Systems, CHI Greece 2021: 1st International Conference of the ACM Greek SIGCHI Chapter. Association for Computing Machinery (ACM). ISSN 978-1-4503-8578-7. doi: 10.1145/3489410.3489421. Full text in Research Archive
• Karahasanovic, Amela; Følstad, Asbjørn & Schittekat, Patrick (2021). Putting a Face on Algorithms: Personas for Modeling Artificial Intelligence. In Degen, Helmut & Ntoa, Stavroula (Ed.), Artificial Intelligence in HCI, Second International Conference, AI-HCI 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Virtual Event, July 24–29, 2021, Proceedings. Springer. ISSN 978-3-030-77771-5. p. 229–240. doi: 10.1007/978-3-030-77772-2_15. Full text in Research Archive
• Karahasanovic, Amela & Culén, Alma Leora (2021). A Service-Dominant Logic based framework for teaching innovation in HCI. In Blashki, Katherine (Eds.), Proceedings of the International Conferences on Interfaces and Human-Computer Interaction and Game and Entertainment Technologies 2021. IADIS Press. ISSN 978-989-8704-31-3. p. 17–25. Full text in Research Archive Show summary

  While Human-Computer Interaction (HCI) has successfully contributed to innovation, HCI education has made only moderate efforts to include innovation as part of the curriculum. In this paper, therefore, we propose a service-dominant logic-informed framework for teaching innovation in the context of HCI education. Our approach combines service-dominant logic from the field of marketing with experiential and constructivist learning, leveraging value co-creation as the primary method of connecting diverse actors within the service ecology. This aligns with the current conceptualization of central university activities as a triad of research, education, and entrepreneurship. The paper illustrates our framework with experiences from a project-based, bachelor’s-level HCI course in the computer science department and shows how value co-creation brings a new dimension to HCI education. The proposed framework and our experience described herein can be useful for teachers designing and improving project-based HCI courses.

• Karahasanovic, Amela; Culén, Alma Leora; Skjetne, Jan Håvard & Hasle, Geir (2020). Key Performance Indicators in design for sustainable rural transport . IADIS International Journal on Computer Science and Information System. ISSN 1646-3692. 15(2), p. 107–122. Full text in Research Archive Show summary

  Rural areas are less attractive and sustainable for people and businesses alike, partially due to inadequate transport services. In this paper, we address transport-related challenges in rural Norway. The focal aspect of our approach is to define a set of values for the design and mechanisms of transitioning towards more sustainable rural transport making a real-life difference for people living in rural areas. We connect UN sustainability goals and transition design to discuss how these can be operationalized and used throughout the design process seeking to innovate rural transport. Reflecting on how to find the initial ‘leverage points’ to scaffold the transition to more sustainable transport systems, we explore the possibility of introducing relevant Key Performance Indicators early on in the design process. We report on our experiences and findings regarding the use Key Performance Indicators in different phases of a design-led innovation process.

• Boletsis, Costas & Karahasanovic, Amela (2020). Immersive Technologies in Retail: Practices of Augmented and Virtual Reality. In Holzinger, Andreas; Plácido Silva, Hugo; Helfert, Markus & Constantine, Larry (Ed.), Proceedings of the 4th International Conference on Computer-Human Interaction Research and Applications. SciTePress. ISSN 978-989-758-480-0. p. 281–290. doi: 10.5220/0010181702810290. Full text in Research Archive Show summary

  In this work, we examine the value that immersive technologies can bring to retailing through the retail practices they facilitate. To that end, a literature review is conducted resulting in the documentation of 28 augmented reality (AR) and virtual reality (VR) applications from 38 publications. After analyzing the applications’ functionality and use in retail, the following AR/VR-enabled retail practices emerged: branding and marketing; sales channel; after-sale customer service; virtual try-on; customer-as-designer; virtual training; and workflow management. A principal observation from the analysis is that current AR/VR applications are used mainly for customer-related innovation, with “branding and marketing” being a dominant practice. Simultaneously, some practices are available to serve organization-related and support-related innovation. Finally, it was observed that AR is a popular technology in the retail environment and of high practical value, being an ideal fit for the pu rchase journey and workflow management. However, VR is more difficult to implement in retail, as it can be more expensive and complicated to integrate with the sales channel. However, it can create strong emotional engagement due to high immersion and act as a useful tool for branding and training. Therefore, these two technologies in retail and their strengths can supplement each other, thereby creating promising innovation strategies when combined.

• Høiland, Camilla Gudmundsen; Følstad, Asbjørn & Karahasanovic, Amela (2020). Hi, can I help? Exploring how to design a mental health chatbot for youths. Human Technology. ISSN 1795-6889. 162(2), p. 139–169. doi: 10.17011/ht/urn.202008245640. Full text in Research Archive Show summary

  Chatbots represent new opportunities for low-threshold preventive mental health support to youths. To provide needed knowledge regarding how to design chatbots for this purpose, we present an exploratory design study where we designed and evaluated a prototype chatbot to complement the work of school nurses in the school health service. The prototype was designed with particular regard for preventive mental health support. The design process involved school nurses, digital health workers, and youths. Through user insight activities, we identified four types of support to be provided through the chatbot: informational, relational, processual, and referral. We explored these four types of support through concept development and prototyping. These results are discussed as a potential basis for a framework for understanding youths’ needs regarding chatbots for preventive mental health support. When discussing the study findings, we point out how the study contributes to theory and practice and suggest avenues for future research.

• Karahasanovic, Amela; Culén, Alma Leora; Skjetne, Jan Håvard & Hasle, Geir (2020). Designing for transitions in rural transport. In Kommers, Piet & Peng, Guo Chao (Ed.), MCCSIS 2020, Proceedings of the International Conferences: ICT, Society and Human Beings 2020; Connected Smart Cities 2020; Web Based Communities and Social Media 2020. IADIS Press. ISSN 978-989-8704-19-1. p. 57–64. Full text in Research Archive Show summary

  Rural areas are less attractive and sustainable for people and businesses alike, partially due to inadequate transport services. In this paper, we address transport-related challenges in rural Norway. The focal aspect of our approach is to define a set of values for the design and mechanisms of transitioning towards more sustainable rural transport making a real-life difference for people living in rural areas. We connect UN sustainability goals and transition design to discuss how these can be operationalized and used throughout the design process seeking to innovate rural transport. Reflecting on how to find the initial ‘leverage points’ to scaffold the transition to more sustainable transport systems, we explore the possibility of introducing relevant Key Performance Indicators early on in the design process. We report on our experiences and findings regarding the Key Performance Indicators and discuss their role in design-led innovation processes.

• Karahasanovic, Amela; Hollebeek, Linda D.; Chasanidou, Dimitra & Gurau, Calin (2019). Temporality of Customer engagement in service innovation: a theoretical model. In Hollebeek, Linda D. & Sprott, David Erik (Ed.), Handbook of Research on Customer Engagement. Edward Elgar Publishing. ISSN 9781788114882. p. 376–390. doi: 10.4337/9781788114899. Show summary

  The importance of customer engagement’s (CE) temporal dimension has been acknowledged by both academics and practitioners. CE’s temporal dimension examines the concept’s evolution or lifecycle, which can vary across contexts (e.g. firms, brands). However, despite the growing recognition of CE’s temporality, the effect of its temporal evolution on the service innovation process remains nebulous. In response to this gap, this chapter proposes a service-dominant (S-D) logic-informed model for integrating CE’s temporal evolution in the service innovation process. We commence reviewing key literature in these areas, followed by the development of the framework. Our analyses are supplemented by relevant examples to illustrate the framework’s component concepts and theoretical linkages. Based on our analyses, we identify key gaps that merit further research and deduce important areas of strategic insight for managers. In particular, we suggest the importance of investigating how to optimize SI with respect to CE's temporal dimension. Further, we propose further research into the ways in which protocol transparency and visibility can be improved through customers' canonical and participant trajectories, which map users’ ex ante and actual SI-related perceptions.

• Karahasanovic, Amela; Nilsson, Erik Gøsta; Schittekat, Patrick; Volden-Freberg, Vetle; Smedsrud, Morten & Criscuolo, Patrizia [Show all 7 contributors for this article] (2019). Supporting Air Traffic Controllers During Sector Configuration Changes in Dynamic Air Space Configuration. SESAR Innovation Days. ISSN 0770-1268. 9(1), p. 1–8. Full text in Research Archive Show summary

  There is an increasing demand for a means of addressing growth in air traffic amount and complexity. One such means, dynamic airspace configuration (DAC) proposes moving from fixed, static airspace configurations to configurations that dynamically adapt to changes in traffic amount and patterns. Whiles several different DAC solutions have been proposed and evaluated, little is known about the acceptability of DAC approaches to their end users. The work reported in this paper focuses on Air Traffic Controllers' (ATCOs’) acceptance of DAC. To address this, we developed a prototype controller working position (CWP) that supports ATCOs in understanding changes in airspace configurations and their effect. We conducted a study with ATCOs controlling the Milan Air Traffic Control Centre using this CWP. To our knowledge, this is the first time DAC has been implemented in a CWP and tested with ATCOs. We also investigated how different user interface mechanisms aided ATCOs. Findings presented here may be useful for further development of DAC and other work-intensive systems.

• Hollebeek, Linda D.; Sprott, David Erik; Andreassen, Tor W.; Costley, Carolyn; Klaus, Phil & Kuppelwieser, Volker [Show all 10 contributors for this article] (2019). Customer engagement in evolving technological environments: synopsis and guiding propositions. European Journal of Marketing. ISSN 0309-0566. 53(9). doi: 10.1108/EJM-09-2019-970.
• Karahasanovic, Amela; Eide, Aslak Wegner; Schittekat, Patrick; Swendgaard, Hans Erik; Bakhrankova, Krystsina & Kjenstad, Dag [Show all 11 contributors for this article] (2019). Can Holistic Optimization Improve Airport Air Traffic Management Performance? IEEE Aerospace and Electronic Systems Magazine. ISSN 0885-8985. 34(5), p. 12–20. doi: 10.1109/MAES.2019.2918039. Full text in Research Archive Show summary

  Air transportation is an important factor in the economic growth of the European Union; however, the current system is already approaching its capacity and cost limits, and therefore needs to be reformed to meet the demands of further sustainable development. According to the European Commission, airspace congestion and the delays caused by it cost airlines between €1.3 and €1.9 billion a year. Several research initiatives have been launched to address air traffic management (ATM) challenges. The Single European Sky ATM Research (SESAR) program -a joint effort of the European Commission, EUROCONTROL, air navigation service providers, and the manufacturing industry -aims to define, develop, and deploy what is needed to increase the ATM performance and build Europe's intelligent air transport system. In this paper, we focus on the impact of such holistic optimization on the overall decision process and performance of air traffic control at the airport. To better understand how the algorithm can support ATCOs in their work, we analyzed the ATCOs self -reported descriptions of the current decision-making process.

• Boletsis, Costas & Karahasanovic, Amela (2018). Augmented Reality and Virtual Reality for Retail Innovation. Magma forskning og viten. ISSN 1500-0788. 21(7), p. 49–59. Full text in Research Archive Show summary

  Nye og bedre Augmented Reality (AR) og Virtual Reality (VR) applikasjoner utvikles helle tiden og brukes mer og mer i handel. Utvikling i AR and VR i løpet av de siste årene satt i gang mange innovasjoner i måten handelen foregår, innovasjoner i markedsføring, og innovasjon i design og utvikling av produkter og tjenester. Likevel, vet vi lite om muligheter som AR og VR skaper for innovasjon og om erfaringene fra de som allerede bruker dem. Denne artikkelen beskriver hvordan AR og VR kunne med fordel brukes for flere typer av innovasjon og hjelpe forretningsvirksomhet til å vokse. Artikkelen gir en oversikt over eksisterende innovasjonspraksis i handel og kan hjelpe norske virksomheter i deres strategiske planlegging. Vår analyse viser at AR/VR innovasjon kan bidra til bygning av merkevære, restrukturering av prosesser i organisasjon, involvering av kunder i verdiskapning, kan gi ekstra after-sale tjenester ved å gi produkt relatert informasjon i kontekst, kan støte omnimarket strategier og påvirke kjøp ved virtuell try-on opplevelser.

• Hollebeek, Linda D.; Andreassen, Tor W.; Smith, Dale; Grönquist, Daniel; Karahasanovic, Amela & Marquez, Alvaro (2018). Epilogue - Service Innovation Actor Engagement: An Integrative Model. Journal of Services Marketing. ISSN 0887-6045. 32(1), p. 95–100. doi: 10.1108/JSM-11-2017-0390. Full text in Research Archive Show summary

  Purpose: While (customer) engagement has been proposed as a volitional concept, our structuration theory/S-D logic-informed analyses of actors’ (e.g. employees’) engagement in service innovation reveal engagement as a boundedly volitional theoretical entity. Engagement’s boundedly volitional nature arises from actors’ structural and agency-based characteristics and constraints that are addressed and further developed in a conceptual model of actor (i.e. customer, firm, employee) engagement with service innovation. Design/methodology/approach: Based on the observed gap, we propose an integrative S-D logic/structuration theoretical model that outlines three particular service innovation actors’ (i.e. customers’, the firm’s, and employees’) engagement, which comprises institution-driven (i.e. fixed) and agency-driven (i.e. variable) engagement facets. In addition, we integrate the key expected characteristics of positively (vs. negatively) valenced service innovation engagement for each of these actor groups in our analyses. Findings: We develop a 12-cell matrix (conceptual model) that outlines particular service innovation actors’ institution-driven and agency-driven engagement facets, and outline their expected impact on actors’ ensuing positively and negatively valenced engagement. Research limitations/implications: We discuss key theoretical implications arising from our analyses. Originality/value: Outlining service innovation actors’ structure- and agency-driven engagement facets, our model can be used to explain or predict customers’, the firm’s, or employees’ service innovation engagement-based activities.

• Karahasanovic, Amela; Holm, Kristoffer Tønjum & Aria, Nejad (2017). Design for Trust - Online Grocery Shopping. In Blashki, Katherine (Eds.), International Conference on Interfaces and Human Computer Interaction, IHCI 2017, Lisbon, Portugal, 21 – 23 July 2017. IADIS Press. ISSN 978-989-8533-64-7. p. 239–243. Full text in Research Archive Show summary

  This paper presents our ongoing research into trust and the risks related to online grocery shopping. More specifically, we investigate how to increase customer trust when buying perishable products online. Online grocery shopping is an increasing trend in many countries, and several studies on trust have been conducted in the context of online grocery shopping. However, knowledge of how to improve trust and reduce risks is rather limited in this context. Through design, prototyping and user studies, we explore if and how a variety of user feedback mechanics such as ratings, comments and presence help build trust. Several concepts and prototypes were evaluated through group interviews and usability testing. Based on our results, we proposed trust-related design guidelines for online grocery shopping applications. Our results might be useful to both researchers investigating trust in the context of online shopping and to the practitioners designing applications and services in this area.

• Chasanidou, Dimitra & Karahasanovic, Amela (2017). Co-creation for innovation: why do customers get involved? In Lüders, Marika; Andreassen, Tor W.; Clatworthy, Simon & Hillestad, Tore (Ed.), Innovating for Trust. Edward Elgar Publishing. ISSN 978-1785369476. p. 275–292. doi: 10.4337/9781785369483.00028. Full text in Research Archive Show summary

  Companies employ innovation platforms, like crowdsourcing and open innovation platforms, to gather ideas and engage their customers in service innovation processes. Although this might be a technically easy way for customer involvement in service innovation, companies need to understand the drivers and challenges of customer participation through the innovation platforms. The chapter explores a bank’s crowdsourcing platform that gathers customers’ ideas on financial services and the future of banking. A case study is described examining two types of factors that influence customers’ intention to participate in the crowdsourcing platform: (1) motivational factors, including perceived enjoyment, recognition and social presence, and (2) factors of perceived trustworthiness, including ability, integrity and benevolence. The study revealed associations between trustworthiness and motivational factors on one side and customers’ behavioral intention to share ideas with the bank on the other. Association with trustworthiness was stronger. Trustworthiness thus emerges as a key factor for establishing customer-company communication in innovation platforms.

• Boletsis, Costas; Karahasanovic, Amela & Fjuk, Annita (2017). Virtual Bodystorming: Utilizing Virtual Reality for Prototyping in Service Design. In De Paolis, Lucio Tommaso; Bourdot, Patrick & Mongelli, Antonio (Ed.), Augmented Reality, Virtual Reality, and Computer Graphics - 4th International Conference, AVR 2017, Ugento, Italy, June 12-15, 2017, Proceedings, Part I. Springer. ISSN 978-3-319-60921-8. p. 279–288. doi: 10.1007/978-3-319-60922-5_22. Full text in Research Archive Show summary

  The paper describes our ongoing work on a new prototyping method for service design, Virtual Bodystorming. Virtual Bodystorming utilizes Virtual Reality (VR) and enables the user to role-play the service scenario in a fully immersive and collaborative VR environment. In this environment, various service-related areas and objects can be recreated with 3D graphics, while distant service users, providers, designers, and facilitators can communicate and collaborate. Virtual Bodystorming aims to minimize the gap between the actual service environment and its prototype by contributing to the development of fully immersive and highly-engaging service simulations. To illustrate the practical implementation of Virtual Bodystorming, we describe its main characteristics and present a first prototype version of the method. The method was evaluated by three experienced service designers, who highlighted the strengths of Virtual Bodystorming for service prototyping, regarding immersion and engagement, while emphasizing the service designer’s significant role in directing the user interactions of the VR scene. The method was considered to be suitable for prototyping services that include human interaction and/or spatial aspects.

• Chasanidou, Dimitra & Karahasanovic, Amela (2016). Let’s DEsign for MOtivation (DEMO). In Bottino, Rosa; Jeuring, Johan & Veltkamp, Remco (Ed.), Games and Learning Alliance - 5th International Conference, GALA 2016, Utrecht, The Netherlands, December 5–7, 2016, Proceedings. Springer. ISSN 978-3-319-50181-9. p. 342–353. doi: 10.1007/978-3-319-50182-6_31. Show summary

  Design for motivation can be defined as a “design practice focused on the activation of human motives, with short or long-term effects, to perform an action” in a context. The paper proposes and develops a design tool called DEMO (DEsign for MOtivation) that aims to address motivation in innovation communities. The DEMO tool is theoretically grounded in motivation theories and based on existing game-like approaches for the development of motivational concepts. The tool incorporates gamification elements, design elements and targets to support multidisciplinary teams in designing for motivation. One application area of the tool is in innovation communities where the design to support user participation and contribution is a complex task, while there is limited understanding how to practically apply motivation. An expert usability evaluation reflected a positive overall experience with the tool. The contribution of this paper lies in its description of the tool and its report on the usability evaluation. Future research in the field should focus on the application of the design tool with various methods in diverse cases.

• Chasanidou, Dimitra & Karahasanovic, Amela (2016). The Visibility of Ethics for Open Innovation Platforms. In Morelli, Nicola; de Götzen, Amalia & Grani, Francesco (Ed.), Service Design Geographies. Proceedings of the ServDes2016 Conference. Linköping University Electronic Press, Linköpings universitet. ISSN 978-91-7685-738-0. p. 65–77. Show summary

  Open innovation platforms (OIPs) are applied to service businesses and aim to increase service innovation, by engaging users and encouraging them to submit ideas, share content, and invite others to participate. The employment of OIPs raises several ethical issues, such as fairness, ownership, and privacy. One approach for addressing these issues is to raise the visibility of ethics on the platform. Following a systematic approach, this paper explores the topic of the visibility of ethics in OIPs, by reviewing related ethical issues and evaluating the application of ethics by OIPs in practice. We conclude with reflections on design and suggestions for practitioners. The visibility of ethics is seen as a proactive design state, and we argue that it can both improve service innovation through OIPs, and improve the fairness of relationships between customers and companies.

View all works in Cristin

• Karahasanovic, Amela & Prillard, Ophelia (2023). Sustainability, transition design and mobility.
• Karahasanovic, Amela (2023). ChatGPT to support the design process.
• Karahasanovic, Amela (2023). Dynamic Airspace Configurations.
• Karahasanovic, Amela (2023). Transition Design and Mobility.
• Karahasanovic, Amela (2023). How to support ATCOs in Dynamic Airspace Configurations Environment.
• Karahasanovic, Amela (2023). DAC – results and possibilities.
• Karahasanovic, Amela (2023). ExtremeXP, Task 4.2 research activities.
• Karahasanovic, Amela (2023). ACCESSTOUR project.
• Karahasanovic, Amela (2023). GoForIT project.
• Prillard, Ophelia; Karahasanovic, Amela & Culén, Alma Leora (2023). Sustainability driven MAAS for Rural areas.
• Karahasanovic, Amela (2022). PJ09.W2.S44 EXERCISE 05 - ANALYSIS OF RESULTS - ATCO PERSPECTIVE.
• Karahasanovic, Amela (2022). Controllers test dynamic configuration solution to maximise airspace capacity. [Internet]. sesarju.eu.
• Karahasanovic, Amela (2022). Storstilt simuleringsøvelse for flygeledere i Oslo. [Internet]. www.sintef.no.
• Karahasanovic, Amela (2022). SINTEF - Technology for better society.
• Karahasanovic, Amela (2022). Technology for a better society - Sustainability at SINTEF.
• Karahasanovic, Amela; Osterberg, Linda Elisabet & Culén, Alma Leora (2022). Sustainable tourism and mobility in rural Norway.
• Karahasanovic, Amela (2022). Smart og grønn mobilitet for distriktene.
• Karahasanovic, Amela (2022). En vellykket avslutning av IPO-prosjektet "Smart transport i distriktene". UNO.
• Karahasanovic, Amela (2022). Smart transport i distriktene - metoder for bærekraftig design.
• Karahasanovic, Amela (2022). Smart transport i distriktene - konsept og applikasjoner for reisende.
• Karahasanovic, Amela; Hasle, Geir; Smedsrud, Morten & Myhr, Eivind (2021). Smart transport i distriktene - oversikt til KMD.
• Karahasanovic, Amela; Hasle, Geir; Smedsrud, Morten & Myhr, Eivind (2021). Smart transport i distriktene til Øyer kommune.
• Karahasanovic, Amela (2021). Designing for transitions in rural transport.
• Karahasanovic, Amela (2021). Smart transport i distriktene og grønn mobilitet.
• Karahasanovic, Amela (2021). Case studies on sustainable transport . Show summary

  Rural areas are less attractive and sustainable for people and businesses alike, partially due to inadequate transport services. In this lecture I will present our research on transport-related challenges in rural Norway. The focal aspect of our approach is to define a set of values for the design and mechanisms of transitioning towards more sustainable rural transport making a real-life difference for people living in rural areas. We connect UN sustainability goals and transition design to discuss how these can be operationalized and used throughout the design process seeking to innovate rural transport. Further, I'll present our ongoing work on user involvement in the development of a Machine Learning infused decision support system in Air Traffic Management.

• Karahasanovic, Amela (2021). Presenterer smart transport i distriktene. Show summary

  Medieomtalle - Artikkel om prosjektet Smart transport i distriktene i Folldalsportalen 20.10.2021 bak betallingsmuren https://www.folldalsportalen.no/2021/nyheter/presenterer-smart-transport-i-distriktene/

• Karahasanovic, Amela (2021). Prosjektet smart transport i distriktene. [Radio]. Nyheter.
• Karahasanovic, Amela; Prillard, Ophelia & Smedsrud, Morten (2021). Smart transport i distriktene Framtidens løsninger.
• Karahasanovic, Amela & Prillard, Ophelia (2021). Smart transport distriktene La oss påvirke fremtiden.
• Karahasanovic, Amela (2021). SMART TRANSPORT IN RURAL AREAS - AI FOR SUSTAINABLE MOBILITY.
• Karahasanovic, Amela (2021). Teknologi kan gi bedre transport til lavere pris. [Internet]. Nyheter fra Læringsnettverk Smart transport i distriktene.
• Karahasanovic, Amela; Følstad, Asbjørn & Schittekat, Patrick (2021). Putting a Face on Algorithms: Personas for Modeling Artificial Intelligence.
• Karahasanovic, Amela & Culén, Alma Leora (2021). A Service-Dominant Logic based framework for teaching innovation in HCI.
• Karahasanovic, Amela (2021). RURAL TRANSPORT, SUSTAINABILITY AND DESIGN.
• Karahasanovic, Amela & Kloster, Oddvar (2020). Smart transport i distriktene - resultater.
• Karahasanovic, Amela (2020). Pris for beste paper til Smart transport-prosjekt. #SINTEFblog.
• Myhr, Eivind & Karahasanovic, Amela (2020). Smart transport i distriktene - status og planer.
• Myhr, Eivind & Karahasanovic, Amela (2020). Smart transport i distriktene.
• Karahasanovic, Amela; Nilsson, Erik Gøsta & Schittekat, Patrick (2020). Dynamic airspace configuration - experience and future directions.
• Karahasanovic, Amela (2020). Designing for transitions in rural areas. Show summary

  Rural areas are less attractive and sustainable for people and businesses alike, partially due to inadequate transport services. In this presentation, we address transport-related challenges in rural Norway. The focal aspect of our approach is to define a set of values for the design and mechanisms of transitioning towards more sustainable rural transport making a real-life difference for people living in rural areas. We connect UN sustainability goals and transition design to discuss how these can be operationalized and used throughout the design process seeking to innovate rural transport. Reflecting on how to find the initial ‘leverage points’ to scaffold the transition to more sustainable transport systems, we explore the possibility of introducing relevant Key Performance Indicators early on in the design process. We report on our experiences and findings regarding the Key Performance Indicators and discuss their role in design-led innovation processes.

• Karahasanovic, Amela (2019). Smart transport i distriktene. SINTEF blogg.
• Karahasanovic, Amela (2019). Avslutning av SESAR 2020 Wave 1. SINTEF blogg.
• Karahasanovic, Amela (2019). SINTEF på SESAR Innovation Days. SINTEFs blogg.
• Karahasanovic, Amela (2019). SUPPORTING AIR TRAFFIC CONTROLLERS DURING SECTOR CONFIGURATION CHANGES IN DYNAMIC AIR SPACE CONFIGURATION.
• Jordbru, Lasse; Karahasanovic, Amela; Skjetne, Jan Håvard; Kjenstad, Dag & Kloster, Oddvar (2019). Smart transport i distriktene.
• Nilsson, Erik Gøsta & Karahasanovic, Amela (2019). Tidlig design og validering av komplekse løsninger (Early design and validation of complex solutions).
• Karahasanovic, Amela (2019). Cristin - Basic info, FAQ and errors.
• Karahasanovic, Amela (2019). SMART TRANSPORT I DISTRIKTENE.
• Karahasanovic, Amela (2019). Talking to quantum computers.
• Karahasanovic, Amela (2019). Human Factors in Dynamic Airspace Configurations.
• Karahasanovic, Amela (2018). SINTEF innen luftfart (FB). Facebook. Show summary

  Horisont 2020 20 September 2018 · SINTEF Digital er involvert i mange Horisont 2020-prosjekter innen luftfart. Nylig holdt de åpent hus for å vise noen av prosjektresultatene som hittil har kommet. Les mer på bloggen til Sintef.

• Karahasanovic, Amela (2018). SINTEF innen luftfart. Linkedin. Show summary

  SINTEF er involvert i mange Horisont 2020-prosjekter innen luftfart. Nylig holdt de åpent hus for å vise noen av prosjektresultatene som hittil har kommet. Les mer på bloggen til Sintef Digital.

• Karahasanovic, Amela; Bakken, Trond; Schittekat, Patrick; Riise, Atle & Herrera, Ivonne Andrade (2018). SINTEF Aviation Open Day. #SINTEFblog. Show summary

  SINTEF is heavily involved in aviation projects, and last week we presented several of them at the SINTEF Aviation Open Day, where actors such as research institutes (DLR and FFI) Air Navigation Service Providers/Airport owners (Naviar/Coopans, NUAC and Avinor) manufacturing industry (Frequentis), the Research Council of Norway and the Ministry of Transport and communications were present.

• Karahasanovic, Amela; Nilsson, Erik Gøsta & Volden-Freberg, Vetle (2018). SIMADES ATC and EXE 08.01.06.
• Karahasanovic, Amela (2018). Evaluating DAC (EXE08.01.06).
• Karahasanovic, Amela; Nilsson, Erik Gøsta; Volden-Freberg, Vetle & Skjetne, Jan Håvard (2018). SINTEF VALIDATION PLATFORM - SIMADES ATC .
• Boletsis, Costas & Karahasanovic, Amela (2018). TRANSFORMING RETAIL INNOVATION WITH AUGMENTED AND VIRTUAL REALITY.
• Karahasanovic, Amela (2018). AI Personas.
• Karahasanovic, Amela (2018). Hva med en sjekke-app for bananer?, nyhetssak på Gemini. Show summary

  Netthandel: I 2017 handlet 11,6 prosent av nordmenn dagligvarer på nett, det er en fordobling sammenlignet med året før. Men når det gjelder innkjøp av enkelte vareslag sitter det langt inne å bestille på nettet. Vi går helst selv til butikken. Det er spesielt to typer produkter kundene kvier seg for å handle: Det første er dyre ting som elektronikk, det andre er ferskvarer som frukt og grønnsaker. Kundene vil helst selv se om bananen er moden nok, eller kjenne etter om avokadoen er passe fast, sier seniorforsker i SINTEF Digital Amela Karahasanović. Hun har ledet prosjektet «Design for trust – online grocery shopping». I et samarbeid med NorgesGruppen har SINTEF undersøkt hva som må til for å øke kundenes tillit til handel av ferskvarer på nettet.

• Karahasanovic, Amela (2018). Hvordan selge frukt og grønt på nettet. [Radio]. NRK P1.
• Karahasanovic, Amela (2017). Sterkere sammen - Gemini sentrene på konferanse. Show summary

  Tre forskningsartikler fra Gemini sentrene ble presentert på Multi Conference on Computer Science and Information Systems 2017 i Lisboa. Blog publisert på Skala 15.8.2017

• Karahasanovic, Amela (2017). Increasing Trust In Online Grocery Shopping. CSI blogg v/NHH. Show summary

  Online grocery shopping is an increasing trend. In 2017, 11.6% of Norwegians bought their groceries online, which is twice as much as in 2016, and even more people are thinking about doing so. An online survey based on responses from 60 countries showed that a quarter of the respondents reported buying groceries online, while more than half (55%) were considering doing so in the future. The main problem related to the online purchase of perishable groceries, such as fruits and vegetables, is the perceived risk of receiving products that do not meet the customers’ expectations. Through a series of prototypes and evaluation studies conducted in collaboration with NorgesGruppen, we investigated how to increase the trust of customers who buy perishable products online.

• Karahasanovic, Amela; Nejad, Aria & Holm, Kristoffer (2017). DESIGN FOR TRUST – ONLINE GROCERY SHOPPING. Show summary

  Presntation of the paper published at the Conference. Abstract. This paper presents our ongoing research into trust and the risks related to online grocery shopping. More specifically, we investigate how to increase customer trust when buying perishable products online. Online grocery shopping is an increasing trend in many countries, and several studies on trust have been conducted in the context of online grocery shopping. However, knowledge of how to improve trust and reduce risks is rather limited in this context. Through design, prototyping and user studies, we explore if and how a variety of user feedback mechanics such as ratings, comments and presence help build trust. Several concepts and prototypes were evaluated through group interviews and usability testing. Based on our results, we proposed trust-related design guidelines for online grocery shopping applications. Our results might be useful to both researchers investigating trust in the context of online shopping and to the practitioners designing applications and services in this area.

• Karahasanovic, Amela (2017). SINTEF and Service Innovation.
• Karahasanovic, Amela (2017). Overview of the PJ08 research.
• Karahasanovic, Amela (2016). NextGenDST project.
• Omerovic, Aida & Karahasanovic, Amela (2016). CyberWiseKids project.
• Karahasanovic, Amela (2016). SINTEF, Research for innovation.
• Karahasanovic, Amela (2016). Unge innovatører fra akademia.
• Karahasanovic, Amela & Schittekat, Patrick (2016). Decision making in complex time-critical domains .
• Karahasanovic, Amela & Nordlander, Tomas (2016). Next Generation Decision Support Tools.
• Karahasanovic, Amela (2016). Sintef SERVICE INNOVATION TOOLBOX.
• Schittekat, Patrick & Karahasanovic, Amela (2016). NextGenDST research at SINTEF.
• GUIBERT, Sandrine; FITZPATRICK, Marie; CRISCUOLO, Patrizia; DOHY, Didier; ILIEV, Boyan & ALLARD, Eric [Show all 13 contributors for this article] (2019). SESAR Solution 08.01 Validation Report (VALR) for V2. SESAR SJU.
• GUIBERT, Sandrine; FITZPATRICK, Marie; CRISCUOLO, Patrizia; DOHY, Didier; ILIEV, Boyan & LACATUS, Remus [Show all 12 contributors for this article] (2019). SESAR Solution 08.01 Validation Plan (VALP) for V2 - Part I; D2.1.040 . SESAR JOINT UNDERTAKING. Full text in Research Archive Show summary

  This validation plan describes the V2 validation activities planned for solution 1 of the PJ08 Advanced Airspace Management. The aim of the planned validation activities in Wave 1 is to complete V2 maturity level of the four Operational Improvements as foreseen in the Transition Validation Strategy [22]: • AOM-0208- B • AOM-0805 • AOM-0809A & AOM-0809-B • CM-0102- B Model based, fast time simulations and real time simulations are planned to address stakeholders’ needs and assess the KPAs. This document is part of a project that has received funding from the SESAR Joint Undertaking under grant agreement No 731796 under European Union’s Horizon 2020 research and innovation programme.

• Karahasanovic, Amela (2019). SESAR 2020 PJ08 EXE08.01.06 SIMADES Availability Note. SESAR JOINT UNDERTAKING. Show summary

  This availability note describes the results of the technical and operational acceptance test (OAT) of the SIMADES ATC platform. The platform simulates en-route traffic, enables coping with dynamic sector configurations and enabling interactions with Air Traffic Controllers. It will be used in the gaming exercise EXE08.01.06. This project has received funding from the SESAR Joint Undertaking under the European Union's Horizon 2020 research and innovation programme under grant agreement No 731796

• Omerovic, Aida & Karahasanovic, Amela (2019). "CyberWiseKids": Gamifying Education of Kids on Online Opportunities and Security Risks. SINTEF. ISSN 978-82-14-06950-1. Full text in Research Archive Show summary

  This report summarizes the motivation and the goals of the "CyberWiseKids" project proposal. The proposal was designed by SINTEF in 2015 and revised in 2016, with the aim of developing a research and innovation project which would involve several industrial and academic partners from Norway and Europe. The underlying idea was motivated by the need for enabling children and young people to make the right balance between online opportunities and online risks. A significant innovation potential was envisioned and elaborated within the proposal. Although far less detailed than the original project proposal and excluding several major aspects (e.g. innovation, organization, project plans research questions, and state of the art) that were part of the original proposal, this report quotes and reproduces the parts (of the original proposal) regarding motivation, challenges, and the objectives. The purpose of this report is to enlighten the persistent challenges that young people are facing while being online, as well as to indicate the still-existing needs and opportunities for addressing such challenges through innovation and research. Oppdragsgiver: SINTEF

• Ausen, Dag; Karahasanovic, Amela & Grut, Lisbet (2018). Nasjonal førstehjelpsopplæring i grunnskolen. Kunnskapsgrunnlag for evaluering av pilotprosjekt. SINTEF. ISSN 978-82-14-06632-6. Full text in Research Archive Show summary

  Denne rapporten presenterer et kunnskapsgrunnlag for prosjektet Førstehjelpsopplæring i grunnskolen. Rapporten baserer seg på analyse av 25 forskningsartikler, og trekker ut den viktigste kunnskapen som er relevant for utviklingen av prosjektet. Analysen konkluderer med at alderstilpasset skolebasert opplæring og trening i førstehjelp kan gis til svært unge barn, og at slik opplæring kan gi gode resultater når det gjelder å øke kunnskaper om skadereduksjon, øke ferdighetene i grunnleggende livredning og øke selvitilitt til at de kan hjelpe. Opplæringsopplegget bør baseres på praktiske øvelse og faktakunnskaper, og bør være tilpasset aldersgruppen. eLæring og annen teknologibasert opplæring kan med fordel supplere praktiske øvelser. Bruk av digitale verktøy for trening, instruksjon og spill kan redusere tid og ressursbruk. Pilotprosjektet bør evaluere resultater av undervisningsopplegget rett etter opplæringen/ ved avsluttet opplæring, og en god stund etter gjennomført opplæring (noen uker/måneder). Evalueringen bør gi kunnskap om elevenes kunnskap, ferdigheter og holdninger knyttet til læringsmålene, og fange opp dimensjonene kjennskap til, kunnskap om, ferdigheter i og mestring av. Oppdragsgiver: LHL

• Nilsson, Erik Gøsta; Stølen, Ketil & Karahasanovic, Amela (2017). FLUIDE: A Framework for Developing Flexible User lnterfaces for Emergency Responders. Doctoral Dissertation. Submitted to the Faculty of Mathematics and NaturaI Sciences at the University of Oslo in partial fulfilment of the requirements for the degree Philosophiae Doctor (Ph.D.) in Computer Science. January 2017 . Universitetet i Oslo.

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